FAQ – Frequently Asked Questions

How to place an order?

Select your items, add them to your cart, and follow the secure payment steps.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express) as well as payments via Shop Pay.

Can I modify or cancel my order after confirmation?

Contact us as soon as possible at contact@ardentesclipei.com. We will do our best, but orders that have already been shipped cannot be canceled.

Is my payment secure?

Yes, all transactions are encrypted and secured via Shopify Payments.

What are the delivery times in France?

Orders are shipped within 2 to 3 business days. Delivery then takes 2 to 5 business days depending on the carrier.

Do you deliver internationally?

Yes, we deliver throughout Europe and internationally. Delivery times and costs vary depending on the destination.

How do I track my order?

A confirmation email with a tracking number is sent to you as soon as your order is shipped.

Is free delivery offered after a certain amount?

Consult our shipping policy for current conditions.

What is your return policy?

We accept returns within 14 days of receiving your order, in accordance with French legislation.

How to initiate a return?

How long does it take to get a refund?

The refund is issued within 14 days after receipt and verification of the return.

Do you offer gift boxes?